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Acme Erectors, like many commercial subcontracting companies, grappled with labor-intensive, manual processes for managing payment applications and compliance documents. Their reliance on Excel spreadsheets, in particular, led to frequent pay application errors and revisions, resulting in delayed payments. Moreover, the absence of a centralized system for tracking compliance documentation posed a significant challenge in ensuring all requirements were met.

Seeking a solution to streamline their billing workflows, reduce errors, and improve compliance tracking, Acme Erectors turned to Siteline. This transition aligned with a broader recognition of the need for more modernization within the company. As Acme’s VP of Operations, Josh Wilson, put it, “There’s a reluctance in the construction industry, especially in steel erection, to embrace new technologies. We tend to stick to the old ways. But I’m passionate about improving our company’s processes and systems, and Siteline was another opportunity to do just that.�

Upon witnessing Siteline’s capabilities firsthand, Wilson’s initial skepticism turned into enthusiasm. He was also especially impressed with how easy it was to launch the system and integrate it with their current projects and financial workflows. “Siteline’s support team was the most responsive we’ve ever worked with,� stated Wilson. “We were able to successfully onboard over 100 projects within a span of two months.�

Siteline’s intuitive interface proved to be another major selling point. “With Siteline, anyone can become a billing expert with very little training.� This user-friendliness has empowered Acme’s project managers (PMs) to take a more active role in the billing and collections process, fostering a shared understanding of payment statuses and responsibilities across the team. This increased collaboration has minimized reliance on the back office, improved cross-team communication, and accelerated Acme’s ability to address and collect outstanding payments.

Additionally, Siteline's comprehensive compliance tracking features automated and centralized the management of crucial documents like lien waivers and certificates of insurance. This streamlined process ensures all necessary documentation is readily accessible and accounted for with each payment application, resulting in fewer revisions and healthier, more predictable cash flow.